FAQs

YoiSign mounts are compatible with a wide range of tablets, including Apple iPad, iPad Pro, iPad Mini, Microsoft Surface, Samsung Galaxy Tab, Google Pixel Slate, and Amazon Fire tablets to name a few.

Yes, YoiSign mounts are designed to be compatible with tablets of different sizes. They are adjustable to accommodate a wide range of tablet sizes, ensuring a secure fit for various devices ranging from smaller tablets like the iPad Mini to larger tablets like the Microsoft Surface Pro. Whether you have a 7-inch tablet or an 11-inch tablet, YoiSign mounts provide versatility and flexibility to meet your mounting needs.

Yes, YoiSign mounts are designed to accommodate tablets with standard protective cases, providing a secure fit for your device.

No, YoiSign mounts are not designed with connectivity features. They are made of aluminum and steel, intended solely for securely holding and displaying tablets. They do not have built-in connectivity or compatibility with smart home devices or virtual assistants.

Yes, YoiSign mounts can be used for live streaming or video conferencing. They provide a stable and secure platform for mounting your tablet, allowing you to position it at the desired angle for optimal viewing and interaction during live streams or video conferences. Whether you’re using your tablet to host virtual meetings, webinars, or live streams on platforms like Zoom, Skype, or YouTube, YoiSign mounts offer versatility and convenience to enhance your experience.

YoiSign mounts come with included mounting hardware and easy-to-follow instructions for installation. Simply use the provided screws to securely attach the mount to your desired location.

While YoiSign mounts are primarily designed for indoor use, they can be used in covered outdoor areas where they are protected from direct exposure to the elements.

No, YoiSign mounts do not require any special tools for installation. We provide an open ended wrench. You will need a screw driver or drill for screw installation. You can however, use special tools such as a leveler, stud finder, or hammer to make it easier.

Yes, YoiSign mounts include all mounting hardware such as, 4 screws, 4 plastic anchors, and 1 open-ended wrench. You will need a screw driver or drill for screw installation.

Safety and peace of mind are paramount with the YoiFlex. Our innovative lock and key security system ensure that your tablet remains protected at all times, making it ideal for customer-facing businesses and high-traffic points of sale.

Yes, YoiSign mounts feature adjustable 360-degree rotation and swivel capabilities, allowing you to easily switch between portrait and landscape orientations to suit your preference.

Yes, YoiSign mounts are adjustable for different viewing angles. They feature flexible joints and adjustable components that allow users to customize the viewing angle of their mounted tablets. Whether you prefer a vertical or horizontal orientation, or need to adjust the tilt angle to reduce glare or optimize visibility, YoiSign mounts offer versatility to accommodate various viewing preferences. This flexibility ensures an optimal viewing experience for users in different environments and applications.

Yes, YoiSign mounts come with a 60-day warranty policy to ensure customer satisfaction. This warranty covers any defects or malfunctions that may arise during normal usage, provided they are not due to neglect or improper handling. We stand behind the quality of our products and are committed to addressing any issues promptly within the warranty period.

YoiSign mounts can be cleaned with a soft, if necessary. Avoid using abrasive cleaners or harsh chemicals, as they may damage the mount’s surface.

Currently, YoiSign mounts are available in standard configurations and sizes. However, we are always open to discussing custom solutions for specific installation requirements. Please contact our customer support team for further assistance. [email protected]

No, YoiSign mounts do not come with built-in cable management solutions. However, customers have the flexibility to manage cables on their own, ensuring a neat and organized setup. This allows users to customize cable routing according to their preferences and specific installation requirements.

Yes, YoiSign mounts are suitable for use in commercial settings such as restaurants or retail stores. They provide a secure and convenient solution for displaying tablets in various business environments, including point-of-sale terminals, digital menu boards, interactive kiosks, and more. YoiSign mounts offer versatility in mounting options, allowing for installation on walls, countertops, or other surfaces to meet the specific needs of commercial applications. Additionally, the durable construction of YoiSign mounts ensures reliable performance in high-traffic areas, making them ideal for use in commercial settings.

Yes, YoiSign mounts are suitable for use in educational settings such as classrooms or lecture halls. They provide a secure and stable platform for mounting tablets, which can be used for various educational purposes including interactive lessons, presentations, and digital learning activities. YoiSign mounts offer versatility in positioning and viewing angles, allowing educators to optimize the learning environment for students. Additionally, the durable construction of YoiSign mounts ensures long-lasting performance, making them ideal for the rigors of daily use in educational settings.

You can contact YoiSign customer support for assistance by reaching out to our dedicated support team through the following channels:

1. Email: Send us an email at [email protected] with your inquiry, and our support team will respond to you promptly.
2. Phone: You can call our customer support hotline at +1 470-304-3322 during our business hours (M-F 9am-6pm EST) to speak directly with a representative who can assist you.
3. Live Chat: Visit our website and use the live chat feature to connect with a customer support agent in real-time for immediate assistance.
4. Contact Form: Fill out the contact form on our contact page (here) with your query, and our support team will get back to you via email or phone as per your preference.

Our customer support team is dedicated to providing timely and helpful assistance to address any questions or concerns you may have regarding YoiSign products or services.

Yes, YoiSign mounts are designed to be compliant with ADA regulations when installed and used according to the ADA regulation standards..

YoiSign mounts provide accessibility features such as adjustable viewing angles and heights, allowing individuals with disabilities to comfortably interact with mounted tablets. Additionally, the mounts are designed to be sturdy and securely installed, ensuring stability for users who may require support while interacting with the mounted device.

Yes, YoiSign mounts are designed to meet ADA requirements for reach ranges, ensuring that mounted tablets are easily accessible to individuals with disabilities.

Yes, YoiSign mounts can be used in ADA-compliant facilities such as healthcare facilities, educational institutions, government buildings, and other public spaces where accessibility is a priority.

While YoiSign mounts do not include specific features for users with visual impairments, they can be installed at adjustable heights and angles to accommodate individuals with varying needs, including those who may require a lower or higher mounting position for optimal accessibility.

1. Wall-Mounting Height (Forward Reach Range):
   • Mounted objects should be located between 15 inches (380 mm) and 48 inches (1220 mm) above the finished floor or ground surface.
   • Objects Mounted on Posts or Pylons. The diagram illustrates an area where an overhang can be greater than 12 inches (305 mm) where the object cannot be approached on the side of the overhang. Note: the image indicates the cane range and that the cane hits the post or pylon before the person hits the object.
2. Free-Standing Objects:
   • Objects located in walkways or other areas where individuals may walk or stand should not protrude more than 4 inches (100 mm) into the space at or below a height of 27 inches (685 mm) above the finished floor or ground.
   • Free-Standing Overhanging Objects. (Shows a horizontal panel mounted on two posts). When the horizontal distance between detectable posts or detectable objects is greater than 12 inches (302 mm), the maximum height to the bottom of the free-standing object is 27 inches (685 mm).
3. Forward Reaching:
   • When an object is mounted with its leading edge between 20 inches (510 mm) and 25 inches (635 mm) above the finished floor or ground, it should not protrude more than 4 inches (100 mm) into the space.
4. Side Reaching (Touch Panels):
   • When objects are mounted on a side reach range, they should not protrude more than 10 inches (255 mm) into the space, with the bottom edge of the object located between 9 inches (230 mm) and 54 inches (1370 mm) above the finished floor or ground.
5. Walking Perpendicular to a Wall. Objects projecting from walls must have the bottom edge no higher than 27 inches (685 mm) above the floor, walk or circulation path.
6. Walking Parallel to a Wall. Objects projecting from walls cannot project more than 4 inches (100 mm) if the lowest point of the object is higher than 27 inches (685 mm) and below 80 inches (2030 mm) above the floor, walk or circulation path. Objects projecting from walls that have the lowest point below 27 inches (685 mm) may project any amount.The minimum head clearance of overhead objects is 80 inches (2030 mm).